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Informatique Kermit

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Quebec City, QC

★4.9(1033 reviews)

Additional Information

Computer repair service specializing in desktop and laptop repairs for all brands since 1998. Located in Vanier, Quebec City, offering repair services, remote assistance, hardware sales, custom computer assembly, data recovery, and Microsoft software training.

Specializes in

PC computer repairLaptop repairCustom computer builds for gamers and video editingData recoveryMicrosoft Office training (Word, Excel, OneDrive, Outlook, Copilot)

Services

Computer repair (desktop and laptop)Remote computer repair assistanceHardware sales (new and refurbished computers)Custom computer assemblyData recoveryMicrosoft software trainingBusiness IT services

Established 1998 · Languages: French, English · Serving Quebec City, Vanier, Worldwide (remote services)

Additional information extracted from the firm's public website. Last updated: August 6, 2026

Contact Information

Phone: (418) 806-1780

Website: https://informatique-kermit.ca/

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Frequently Asked Questions

How much does IT support cost in Quebec City?

Break-fix computer repair runs $75-$150/hour. Managed IT services for small businesses cost $100-$250 per user per month, which includes monitoring, helpdesk, backups, and security. One-time projects (network setup, migration) are quoted per project. Get 2-3 quotes for any engagement over $5,000.

What is managed IT vs break-fix?

Break-fix means you call when something breaks and pay per incident. Managed IT is a monthly subscription where a provider proactively monitors, maintains, and supports your systems 24/7. Managed IT prevents problems before they happen and includes helpdesk support. Most businesses over 10 employees benefit from managed services.

Do I need IT support for my small business in Quebec City?

If you have more than 5 computers, handle sensitive customer data, or rely on technology to operate, professional IT support is worth it. The cost of downtime, data loss, or a security breach far exceeds the cost of proactive IT management. Even a part-time managed service plan helps.

What should I look for in an IT support provider?

Check for relevant certifications (CompTIA, Microsoft Partner, Cisco). Ask about response time guarantees (SLA). Verify they have experience with your industry. Ask about their backup and disaster recovery process. Check reviews and ask for references from similar-sized businesses.

What is the difference between an MSP and an IT consultant?

A Managed Service Provider (MSP) provides ongoing daily IT operations — helpdesk, monitoring, maintenance, security. An IT consultant advises on strategy, architecture, and one-time projects. Many businesses use an MSP for daily operations and a consultant for major decisions like cloud migration or system overhauls.

Do I need cyber insurance in Quebec City?

If your business stores customer data, processes payments, or would suffer significant loss from a cyberattack, yes. Cyber insurance covers breach response costs, legal fees, notification expenses, and business interruption. Many MSPs require or strongly recommend it. Premiums are $1,000-$5,000/year for small businesses.